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Privacy Policy

Last updated: November 2025

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Who We Are

PharmaCX Limited (“we”, “our”, “us”) is committed to protecting your privacy and the confidentiality of your personal information.
Our registered address is: 15 Clarence Road, Redhill, England, RH1 6NG.

Our goal is to be clear and open about what we collect, why we collect it, and how we keep it secure.

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Why We Process Your Personal Data

We process personal data where it is necessary for our legitimate interests (for example, sales, marketing, and service delivery) or to perform a contract with you or your organisation.
Where required, we will obtain your consent for specific marketing communications.

We may process your data to:

  • Carry out sales and marketing activities such as calls, emails, and other communications with you.

  • Understand how you interact with our website and social media.

  • Manage account activity, including written, verbal, and email correspondence and contractual agreements.

  • Administer billing, payments, and other financial communications.

  • Fulfil contractual obligations with you or the organisation you represent.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this notice, including any legal, accounting, or reporting requirements.

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Automated Processing

To ensure prospects and clients receive relevant communications, we may use automated processes such as lead scoring or marketing based on behaviour.
These help us tailor the content and timing of communications but do not have any legal or significant effect on you.

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The Data We Use

We collect and process the following categories of data:

  • Contact details.

  • Emails and records of conversations.

  • Website and social-media interactions managed by PharmaCX Limited.

  • Employment details such as job title, responsibilities, or role.

  • Communication preferences and records of marketing activity.

  • Information on how we obtained your data.

How We Receive Your Personal Data

We may collect personal data from:

  • Our websites – including pharmacx.com and avasupport.co.uk – where visitors can submit details to request information or resources.

  • Cookies – which identify you when you visit our site and tell us which pages you view. We also use this information to tailor sales and marketing activity. (See our Cookie Policy for details.)

  • Social media – if you choose to contact us through a social platform.

  • Verbal and written communications – such as emails, calls, letters, or in-person meetings.

  • Third-party sources – where we receive business contact details relevant to our services.

Who Will See Your Data

PharmaCX Limited operates a role-based access policy. Employees can access personal data only when required to perform their job.
We do not share personal data with unauthorised third parties.
Where we use third-party service providers (such as Neos Wave Limited, our data processor), they act under our instructions and are bound by data-processing agreements.

Your Rights

You have rights under UK data-protection law, including the right to:

  • Access your personal data and confirm it is being processed lawfully.

  • Rectify any inaccurate or incomplete information.

  • Erase your data (“right to be forgotten”).

  • Restrict or object to certain processing activities.

  • Transfer your data to another organisation where technically feasible.

  • Object to direct marketing at any time.

  • Object to profiling or automated decision-making in certain situations.

If you wish to exercise any of these rights or have questions about how we handle your data, please contact our data processor:
📧 info@neoswave.com

Right to Complain

If you are unhappy with how we process your personal data, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Electronic Marketing

With your permission, we may send you marketing communications (emails, SMS, or social media) about industry updates, insights, and offers.
You can unsubscribe at any time using the link provided in each message.

Confidentiality and Security of Your Data

Your information is kept secure and is not supplied to anyone else unless required or permitted by law.
PharmaCX Limited does not sell, rent, or trade personal information to any third party.

Our security systems and policies are certified to ISO 27001, the international standard for information-security management.
These controls protect your data from unauthorised access, misuse, or loss and ensure confidentiality at all times.

Policy Updates

We review this Privacy Policy regularly to ensure it remains accurate and compliant with applicable legislation.
Last updated: November 2025

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